the small print
|
|
what's included
|
All Holiday Autos rental rates include...
Unlimited mileage except Canada & Australia (Mileage restrictions apply on certain cars & depots please check
with reservations for details)
Third party insurance,
Collision damage waiver liability. This covers you for damage to your hired vehicle in the event of an accident.
Theft waiver,
Airport surcharges, except Australia (not applicable with all suppliers, check with reservations for details)
Bail bonds (where needed).
All local taxes except Australia and Israel where taxes are paid locally by law.
|
what's not included
|
Insurance excess
Personal accident insurance: (pai) this is probably covered in your holiday insurance. It is an option, which you
will be offered on collection of the car.
One-way fees
Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel
policies vary please check when you pick up your car.
Garaging, parking and traffic fines.
Additional drivers charges where applicable - please check with our reservations department at the time of booking.
These charges are payable locally.
Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this.
Out of hours charges.
Optional extras (see special requests).
Young drivers charges where applicable.
|
price match
|
|
in the unlikely event that you find a cheaper like for like pre-paid rental price offered by any other independent
car rental operator before or after booking but prior to departure, holiday autos will match that
price. please note that rental location (on or off airport) can affect the price, and price match will not apply
where holiday autos' price including an on airport pick-up is compared to a price with an off airport pick-up.
holiday autos may need to verify the availability and conditions applicable to the lower rate to ensure that an
accurate comparison is being made. this will be done immediately, so you can choose to hold on the line while this
process is completed, or alternatively our reservations agent will call you back, within ten minutes of your call.
promotional offers do not apply.
|
period of rental / calculating your rental duration
|
|
The minimum rental period in most destinations is one day. However, please check at time of booking for those
destinations in which the minimum duration is 3 days hire. The maximum rental period varies subject to the vehicle
supplier. Rental days are based on 24 hours. The price is determined by the start of hire. If you wish to extend the
rental period after collection of the car you may only do so directly with the local supplier, you will be charged
locally at the local daily rate by the local supplier, which may be higher than our negotiated rates. If you return
the car late you will be charged locally at the local daily rate. No refunds are payable on vehicles returned early.
|
flight information
|
For airport pick-ups, it is essential that Holiday Autos be given the correct flight number and arrival time, before
departure.
If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to
departure.
If the information is not provided in time, no responsibility can be accepted or compensation allowed for a failed
rental.
|
drivers age
|
|
If you are under 25 or over 65 years old please inform our reservations staff at the time of booking. Some age
restrictions may apply in certain destinations, and in some cases there is a young drivers charge payable locally.
|
special requests
|
Child seats: these are mandatory in most countries and must be requested at the time of booking. For older children,
it is recommended that you take your own booster seats.
Roof racks and ski racks: these are available in some locations and should be specially requested at the time of
booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their
availability.
|
delivery/collection
|
Collection is normally at the airport or local office.
In some locations deliveries are available during normal working hours.
If you would like your car to be delivered, full address and delivery time must be given at the time of booking.
A charge for delivery and collection payable locally may apply.
|
out of hours charges
|
In most locations flights will be met and cars supplied outside of normal working hours however, there may be an
additional charge for this service payable locally.
This will be quoted when your flight timings are given to us.
In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional
charge will be made.
|
driving licence
|
Drivers must produce a full driving licence held for at least one year (or in some cases an
international driving licence).
In some destinations, drivers must have held a full licence for a minimum of 2 years.
It is the driver's responsibility to ensure that he/she has the appropriate driving licence.
Our reservations agent must be informed of any endorsements on the driver's licence, as we may not be able to take
your booking.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed
endorsements.
Faxed or photocopied licences are not acceptable.
|
rental documents
|
The rental voucher must be presented when picking up your rental car. Holiday Autos cannot be held responsible for
rentals rejected if a voucher is not presented.
You should retain your rental documents for a minimum of 28 days after returning home.
|
additional drivers
|
|
Charges often apply for additional drivers. Holiday Autos cannot be held responsible for any increase in charges.
Please check with our reservations department at the time of booking.
|
deposits
|
Deposits vary by destination.
All clients must produce a valid credit card, in the name of the driver, upon collection of the car as a form of
deposit.
Cash deposits are rarely accepted.
A deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. If the tank is
not full, our local supplier at its prevailing rate will charge fuel used. Please check the fuel policy when you pick
up your car.
Deposits against damage are required in some European countries. A major credit card can be used for this purpose.
|
provision of cars
|
|
Suppliers can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet
eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no
further liability to you.
|
number of passengers
|
|
Our rental cars are insured for a maximum number of passengers. Holiday Autos cannot accept responsibility if the
vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of
booking.
|
driving restrictions
|
|
Restrictions are applicable when crossing country/state borders. please advise our reservations department at the
time of booking if you plan to drive out of the country/state of vehicle collection. Charges may apply locally for
extra insurance.
|
insurance exclusions and excess
|
|
You may be charged an excess by the local supplier for damage or theft of the vehicle. The insurance policy does not
cover damage to tyres, windows, the roof, the underside, the interior of the car, towing charges or damage caused
wilfully or through negligence. You may therefore be liable for the cost of this damage. Insurance cover is not
provided for the contents of the car in the event of theft. In the event that keys are lost or damaged you will be
liable for the costs of obtaining a replacement.
|
tax
|
|
All taxes are included except those on any extras purchased locally.
|
car type/suitability
|
Holiday Autos is unable to guarantee a particular make or model of car. The car shown on your voucher is for guidance
only and may be substituted for an alternative similar or upgraded car (at no extra cost).
If you have booked a prestige car, whilst every effort is made to provide the vehicle you requested, you may be
provided with a suitable alternative.
If you are dissatisfied in any way with the standard of the car, you must advise the local supplier immediately and
Holiday Autos in writing within 28 days of your return.
Holiday Autos cannot accept liability where this procedure is not followed.
|
mechanical difficulties/accidents
|
In the event of any mechanical difficulties or accidents involving your car, it is important that details are
reported to your local supplier within 24 hours.
You must also complete an accident form by the end of the rental period.
Local police should also be notified in the case of accidents and a signed police report obtained.
Full details of third parties should also be obtained.
Your local supplier must give authority to repair or replace a vehicle. Their name and contact details are shown on
your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved.
Compensation cannot be considered when this procedure is not followed.
A checkout form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes
regarding insurance excess charges.
|
general conditions
|
All bookings by our clients are subject to our terms and conditions. No other terms, conditions and warranties,
expressed or implied by law, custom and course of dealing shall form part of any contract between Holiday Autos and
our clients except for those terms implied by law whose application is mandatory.
The client acknowledges that in making a booking with Holiday Autos he does so only on the basis of the material
contained within our brochure.
All other statements or representations made by Holiday Autos, its
employees, or agents are of no effect unless confirmed by us to the client in writing.
Holiday Autos sources vehicles from various rental companies in the countries in which it operates. The rental of the
vehicle will be subject to the law of the country in which it is supplied to the client and for this reason he will
be required to sign a rental contract with the rental company, which supplies the vehicle.
The client should satisfy himself that he understands (and agrees) to the rental company's terms and conditions as he
will be subject to, and must comply with these terms, and the local law.
Holiday Autos cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Any additional charges payable on arrival are subject to local vat at the prevailing rate in that country.
Holiday Autos will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful
damage, off road driving or driving without due care and attention. The client will indemnify Holiday Autos against
this in respect of such claims. This list is not exclusive.
|
complaints
|
Holiday Autos aims to resolve complaints within 28 days of receipt, however some complaints will take longer owing to
the nature of the issue and information provided. for details of how to contact holiday autos
click here.
Holiday Autos may on occasion record telephone conversations for staff training.
|
optional extras offered (chargeable by the supplier locally, not available at all locations)
|
Worldwide
- Baby/Child/Booster Seat(s) - Drivers must take responsibility for the fitting of the seat(s), a
deposit may be required for the safe return of the seat(s) at certain locations
- Satellite Navigation Systems (GPS) - Usually a portable device, sometimes a fitted device, a deposit
may be required for the safe return of the portable devices at certain locations
In Switzerland
- Snow Pack - Includes snow tyres, snow chains, and ice scrapper
In France
- Snow Pack - Includes snow tyres, snow chains and ski rack
In Italy
- Snow/Ski/Mountain Pack - Includes ski rack and snow chains
In Austria
- Ski Pack - Includes winter tyres, snow chains and ski rack
|
damage excess waiver
|
yet another way of ensuring you have no nasty surprises, for just $4.00 per day, holiday autos damage excess
refund offers you reimbursement for any excess paid as a result of accidental damages whilst renting your car.
damage excess waiver must be purchased at the time of booking and reclaimed through holiday autos. terms and
conditions are:
- On all bookings you will be required to leave a deposit to the value of any CDW excess you may be
required to pay if the vehicle is damaged during the period of hire. If the vehicle is damaged, the
deposit will be retained and treated as payment of the excess. If, however, you have purchased our DEW
product, your liability to pay the excess will be waived and you may reclaim it, subject to our terms and
conditions, by filling in an accident report form (supplied by our car rental partner) and sending a copy
of it to holiday autos. Your liability to pay for damage to the vehicle will therefore be limited to the
cost of the daily rate you pay for CDW and DEW.
- DEW is not available in relation to prestige cars.
- DEW (and CDW) do not apply in relation to damage to windows/windscreens, wheels and tyres, the underside
and the roof, the interior of the car, towing charges or where the vehicle is driven off-road or on
un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence
of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these
circumstances and you may be liable for the full cost.
- In the event that keys are lost or damaged, you will be liable for the reasonable costs of obtaining a
replacement, and further costs if directly related to the theft of the car.
- DEW does not apply when taking four-wheel drive vehicles "off road" or on un-tarmacked roads. Your
liability to pay the CDW excess will therefore not be waived in these circumstances and you may be liable
for the full excess.
How to claim:
In order to make a claim under our Damage Excess Waiver product (DEW) it would help us if you were able to
forward copies of your rental agreement, any credit card statements relating to charges as well as any accident
or damage reports, should these be relevant. Please note that all Holiday Autos systems use our booking reference
as our prime form of identification. It would be helpful and save time if you could ensure that this reference
number and the surname of the lead driver are clearly visible on all documents sent to us. All of this needs to
be faxed to us on 04 341 5731.
|
Offset Your Carbon Emissions
|
What is offsetting
When you fly, drive and heat your home, your carbon dioxide (C02) emissions cause climate change. Climate change is the most serious threat facing the planet.
Offsetting enables you to repair the damage done by your emissions by funding sustainable energy projects that reduce C02.
You can offset easily with holiday autos.ae every time you book a car hire. Next time you book your car hire click 'yes' to offset.
Why offset?
On average a normal family car emits 3 tonnes of COS every 10,000 miles. Every 10 day car rental is the equivalent of:
- Leaving the hairdryer on for one month, or
- Boiling the kettle non-stop for four weeks, or
- Running the TV & games console for one year, or
- Leaving the TV on standby for 35 years, or
- Leaving all the lights on at home for three months
Multiply that by hundreds of people who rented in the same location as you today... then all the locations around of all the cities in every country around the world, every week, every day, every hour, every minute... you get the picture! That's a lot of C02 pouring into our atmosphere.
Where does the money go?
100% of your money goes to Climate Care, an organisation dedicated to reducing global warming. They fund projects that cut greenhouse gas emissions in developing countries, benefiting local communities.
How much does it cost to offset?
Every time you book a car hire you can contribute an extra $1.50. This will replace the carbon emissions equivalent to driving 500km in a regular sized car. These calculations are made using the carbon offsetting calculation tools available through climatecare.org
Be carbonwise - offset every time you drive.
|
general restrictions
|
|
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented by holiday autos being incorrect or not available. Once aware of such incidents, we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the booking and refund all monies paid, or if applicable, you have the choice to pay any additional increase in price, should there be one. We will not, of course, cancel any booking without your prior knowledge.
|
|
additional conditions applicable to the usa & canada
additional conditions applicable to australia
|
